Refund policy

Return & Refund Policy

30-Day Guarantee

We want you and your dog to love Fetchless. You have 30 days from the date you receive your order to request a return if it's not the right fit.

Return Eligibility

To be eligible for a return, your item should be in the same condition you received it — undamaged, with all original accessories and packaging included. You'll also need your order number or proof of purchase.

How to Start a Return

Contact us at fetchless.co@outlook.com with your order number and the reason for your return. We'll walk you through the next steps. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us right away at fetchless.co@outlook.com with photos of the issue — we'll get it sorted with a replacement or refund, and you won't need to send anything back.

Return Shipping

For returns due to a change of mind or similar reasons, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we cover the cost — just reach out and we'll take care of it.

Exceptions / Non-Returnable Items

We're unable to accept returns on sale items or gift cards.

Exchanges

The fastest way to get the right item is to return what you have, and once your return is approved, place a new order separately.

European Union 14-Day Cooling Off Period

If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason, without needing to give a justification. Your item should be in the same condition you received it, with original packaging and accessories, and proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at fetchless.co@outlook.com.